1 reviews | Active since Jun 2020
Cool ideas - Not for Gaming - read my comment below to see what you are in for.
Im hoping that someone gets to read this before joining with Cool ideas. And not expecting for my problem to be resolved either. I just don't want to see anyone else in my position.
We joined Purely because of the CISP twitch relay. My Gf streams and we decided to move from Vox telecoms purely due to the large amount of data her streaming was consuming.
Little did we know what we were in for. As she stream games , We were unable to do so due to terrible routing on Cool ideas network that saw packet loss of 70-100% in games hosted in CPT. And any services running on the new AWS stack saw us hit anything from 50% packetloss to complete hand over issues where you wont be able to join at all.
After troubleshooting, we used a few other ISP accounts to test and see if it works and if the problem is maybe on our end.
VOX Fibre , Cybersmart FIBRE , Telkom FIBRE , Telkom LTE , Vodacom LTE , MTN LTE , all of them worked without a single issue. And after weeks of struggling and barely any assistance from technical, i asked to cancel my Line so I can move to an ISP that actually works. I mean I have now conclusively prooved its Cool ideas surely canceling won`t be an issue.
I canceled 3 June 2012, I still got told I need to give 30 calendar days notice and they refuse to release my NTO till 30 July. So not only am I sitting on a terribly performing ISP im being held at ransom by some girl in accounts.
Willing to provide all tracert and testing to anyone that is fighting the same battle. I am escalating this to ICASA and CGSO in an effort to get my NTO released and then small claims to reclaim funds lost . If im allowed amending my comment here id come and update on success or failure of the process.
Cool ideas still refused to let me go in time. Even after escalation and complaints up the chain. Which ironically worked out for me big time.
Cool ideas actually in that month of notice changed routes and changed entire hops to solve the problem the gamers were having on their network, They put in serious effort and managed to turn it around to such an extend I asked them in the last week if I could remain a cool ideas customer. With me being a very upset individual, constant complaints to get problems fixed they did not give me the slightest attitude when I asked to stay on and actually welcomed it.
They turned initial feelings completely around!
Thanks for the effort Paul.
Cool ideas still refused to let me go in time. Even after escalation and complaints up the chain. Which ironically worked out for me big time.
Cool ideas actually in that month of notice changed routes and changed entire hops to solve the problem the gamers were having on their network, They put in serious effort and managed to turn it around to such an extend I asked them in the last week if I could remain a cool ideas customer. With me being a very upset individual, constant complaints to get problems fixed they did not give me the slightest attitude when I asked to stay on and actually welcomed it.
They turned initial feelings completely around!
Thanks for the effort Paul.
