Cool Ideas Not Cool
#Cool Ideas. Again, I am extremely disappointed with the most disgusting 3 weeks we've had with you. I have paid for a service which I am not receiving. When my bill was not paid pronto, you disconnected us swiftly and now? Furthermore, I checked the address on my invoice which shows an OLD address and this was confirmed by your call center. Where is MY PAID for internet going to? No cool.
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Cool Ideas Service Provider's replyOfficial
27 Aug 2025, 10:12Good day Wendy, Thank you for your feedback, and apologies for any inconvenience you may have encountered. We are glad to confirm that the address query has been resolved. Our Support Manager attempted to contact you yesterday to assist with the technical issue but was unfortunately unable to reach you. They will be attempting to make contact again today to help resolve this matter. Kind Regards, The Cool Ideas Team
Cool Ideas Service Provider's reply27 Aug 2025, 10:12
Official
Good day Wendy, Thank you for your feedback, and apologies for any inconvenience you may have encountered. We are glad to confirm that the address query has been resolved. Our Support Manager attempted to contact you yesterday to assist with the technical issue but was unfortunately unable to reach you. They will be attempting to make contact again today to help resolve this matter. Kind Regards, The Cool Ideas Team