lG
lizelle G
1 reviews | Active since Jul 2015
13 Aug 2021, 08:51
Cool ideas not a cool idea
Cool Ideas not such a cool idea after all, not willing to assist in any way. Had a bad experience from start to finish, and to top it off, I have to load data on my phone and connect via data connection to watch dstv now, Netflix, showmax, even though I have fibre. Send a cancellation mail on the 31st of July, and I am told that the cancellation will take effect on 30 Sep. 2 months with this ******* and they refuse to assist. You suck cool ideas, can't wait to be rid of you.
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Cool Ideas Service Provider's replyOfficial
24 Aug 2021, 08:20Hi Lizelle
We are sorry to hear of this frustration
please note that you submitted a cancellation after hours and thus the response was provided that the end of September would be your last day of service, the team reviewed this and have confirmed that the end of service date has been changed to end of August.
should you have any further queries please feel free to email complaints @ cool ideas .c o .z a
The Cool team
We are sorry to hear of this frustration
please note that you submitted a cancellation after hours and thus the response was provided that the end of September would be your last day of service, the team reviewed this and have confirmed that the end of service date has been changed to end of August.
should you have any further queries please feel free to email complaints @ cool ideas .c o .z a
The Cool team
Cool Ideas Service Provider's reply24 Aug 2021, 08:20
Official
Hi Lizelle
We are sorry to hear of this frustration
please note that you submitted a cancellation after hours and thus the response was provided that the end of September would be your last day of service, the team reviewed this and have confirmed that the end of service date has been changed to end of August.
should you have any further queries please feel free to email complaints @ cool ideas .c o .z a
The Cool team
We are sorry to hear of this frustration
please note that you submitted a cancellation after hours and thus the response was provided that the end of September would be your last day of service, the team reviewed this and have confirmed that the end of service date has been changed to end of August.
should you have any further queries please feel free to email complaints @ cool ideas .c o .z a
The Cool team