Cool Ideas no longer the best ISP
I have been a longstanding customer of Cool Ideas and have experienced line issues for exactly a week now (6 days since reported), no one can solve the problem and only feedback is the waiting for MTN and escalated. There has been nothing done but escalation and I cannot understand that it cannot be resolved.
Tired of constantly hearing the same story over and over again yet nothing is being done!
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Cool Ideas Service Provider's replyOfficial
07 Jun 2024, 17:42Dear Mariska, Thank you for sharing your feedback with us. We sincerely apologise for any inconvenience you've encountered due to MTN's delays in getting you reconnected. We want to assure you that our Escalations Team and Senior Management are collaborating with MTN's Service Delivery manager to restore your connection promptly. Our team will keep you posted on the progress, and MTN's technicians may contact you directly if they need any further information. Please bear with us a little longer while we work to have this resolved for you. Your patience and understanding thus far are greatly valued. Warm Regards, Cool Ideas
Cool Ideas Service Provider's reply07 Jun 2024, 17:42
Official
Dear Mariska, Thank you for sharing your feedback with us. We sincerely apologise for any inconvenience you've encountered due to MTN's delays in getting you reconnected. We want to assure you that our Escalations Team and Senior Management are collaborating with MTN's Service Delivery manager to restore your connection promptly. Our team will keep you posted on the progress, and MTN's technicians may contact you directly if they need any further information. Please bear with us a little longer while we work to have this resolved for you. Your patience and understanding thus far are greatly valued. Warm Regards, Cool Ideas