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Sonja S

1 reviews | Active since Sept 2011

23 Jun 2021, 12:24

Cool Ideas NO Idea

This has to be the worst company in the country to deal with, I thought Telkom was a mess they surpass Telkom by a million miles. No person in a senior position will take a call or assist you. I have a fibre line with them and it goes down every day, several times a day. When I call I get told to reboot, which I usually do before I call. Then it's switch routers, switch black box, change the channel, for months and months I have been fighting. Be warned to stay away from this company. When I first signed up they were great now they are useless.

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Replies (1)
Cool Ideas Service Provider
Cool Ideas Service Provider's reply24 Jun 2021, 10:00
Official
Hi Sonja

We are sorry to hear of this frustration 

there are no listed network issues listed for your area and our network is in running order, we see that you have logged a call with our support desk and they have been in touch to ask you to run a few tests which you confirmed you will do and revert back with the results. please do send these to us so we can assist you accordingly 

The Cool Team