Cool Ideas New Install

Impossible to get hold of someone competent on the phone. I have opted for an install and committed to 12 month contract on the basis that someone will come and install the fibre line as it is not wired into my premises at this stage.

All they did was deliver a router and then started invoicing me when nothing is active or installed. Really struggling to get someone to help tell me what the actual process is and would love to speak to someone over the phone because this ticketing process is really unhelpful.