Cool Ideas & Metro Fibre: ********** service!!

Item: Cool Ideas Service Provider
Rating: 1
Author: Carien E

It's day 7 without fibre despite numerous complaints + reporting to Cool Ideas and Metro Fibre's customer service!! We are 2 people working from home, worst service ever! Their technicians are clearly inexperienced + not knowledgeable at all in fault finding! They've simply been incapable of resolving our whole estate's problems for a week! Desperate to get this resolved!

Helpful (0)

Replies (1)

Cool Ideas Service Provider's replyOfficial

03 Dec 2021, 19:33

Good day Carien V,

Thank you for your feedback. Please accept our most sincere apologies for the delays and the inconvenience caused. We regret that it took this long for the MetroFibre technicians to resolve the incident.

We believe that your line was reconnected. Please feel free to contact us should you require further assistance. Your patience is much appreciated.

Thank you for choosing Cool Ideas as your ISP.

Kind Regards,
Cool Ideas
*** | ***

Cool Ideas Service Provider's reply03 Dec 2021, 19:33

Official