PC
Paula C
1 reviews | Active since Nov 2021
25 Nov 2021, 11:15
Cool Ideas lie everyday with **** promises... messing my work life!
I work from home, my WIFI is down for the past 3 days... pretty hectic trying to work without proper connection. Been calling everyday my ISP Cool Ideas, they lie to me everyday... everyday the technician is on its way... if I go and work outside my home to look for a WIFI source, I risk to miss the technician, because every day they tell me he is on its way... if I stay home waiting for the 'imaginary technician" I wont be able to work... please where can I go for good fiber service?
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Replies (4)0
Replies (4)
Cool Ideas Service Provider's replyOfficial
25 Nov 2021, 17:33Good Day Paula C,
Thank you for taking the time to send us your feedback. We wish to extend our most sincere apologies for the inconvenience caused.
We see that you reported your line down incident around 10:30 am on Tuesday. Please note that the Openserve turnaround times are 24 - 72 hours and that your ticket is still within SLA.
As you've discussed with our Tier 2 Support Team, another follow-up was sent to Openserve on your behalf. The work order was submitted to a technician but there is no ETA at the moment. We are awaiting feedback and will contact you as soon as we have an update.
Your patience and understanding are much appreciated. Thank you for choosing Cool Ideas as your ISP.
Kind Regards,
Cool Ideas
*** | ***
Thank you for taking the time to send us your feedback. We wish to extend our most sincere apologies for the inconvenience caused.
We see that you reported your line down incident around 10:30 am on Tuesday. Please note that the Openserve turnaround times are 24 - 72 hours and that your ticket is still within SLA.
As you've discussed with our Tier 2 Support Team, another follow-up was sent to Openserve on your behalf. The work order was submitted to a technician but there is no ETA at the moment. We are awaiting feedback and will contact you as soon as we have an update.
Your patience and understanding are much appreciated. Thank you for choosing Cool Ideas as your ISP.
Kind Regards,
Cool Ideas
*** | ***
Cool Ideas Service Provider's reply25 Nov 2021, 17:33
Official
Good Day Paula C,
Thank you for taking the time to send us your feedback. We wish to extend our most sincere apologies for the inconvenience caused.
We see that you reported your line down incident around 10:30 am on Tuesday. Please note that the Openserve turnaround times are 24 - 72 hours and that your ticket is still within SLA.
As you've discussed with our Tier 2 Support Team, another follow-up was sent to Openserve on your behalf. The work order was submitted to a technician but there is no ETA at the moment. We are awaiting feedback and will contact you as soon as we have an update.
Your patience and understanding are much appreciated. Thank you for choosing Cool Ideas as your ISP.
Kind Regards,
Cool Ideas
*** | ***
Thank you for taking the time to send us your feedback. We wish to extend our most sincere apologies for the inconvenience caused.
We see that you reported your line down incident around 10:30 am on Tuesday. Please note that the Openserve turnaround times are 24 - 72 hours and that your ticket is still within SLA.
As you've discussed with our Tier 2 Support Team, another follow-up was sent to Openserve on your behalf. The work order was submitted to a technician but there is no ETA at the moment. We are awaiting feedback and will contact you as soon as we have an update.
Your patience and understanding are much appreciated. Thank you for choosing Cool Ideas as your ISP.
Kind Regards,
Cool Ideas
*** | ***
PC
Paula C's updateReviewer Update
27 Nov 2021, 08:03Hi there:
You ask me to have patience and understanding... well today is Saturday and since Tuesday I have no service... is this patient enough?
You ask me to have patience and understanding... well today is Saturday and since Tuesday I have no service... is this patient enough?
PC
Paula C's update27 Nov 2021, 08:03
Reviewer Update
Hi there:
You ask me to have patience and understanding... well today is Saturday and since Tuesday I have no service... is this patient enough?
You ask me to have patience and understanding... well today is Saturday and since Tuesday I have no service... is this patient enough?
Cool Ideas Service Provider's replyOfficial
29 Nov 2021, 16:25Good Day Paula C,
Thank you for your feedback, apologies for the delay.
We see that the Openserve technician returned to your property and got you reconnected on Saturday. Please let us know if you experience any other issues with your line. We will be happy to assist.
Thank you for your time and patience in this regard.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback, apologies for the delay.
We see that the Openserve technician returned to your property and got you reconnected on Saturday. Please let us know if you experience any other issues with your line. We will be happy to assist.
Thank you for your time and patience in this regard.
Kind Regards,
Cool Ideas
*** | ***
Cool Ideas Service Provider's reply29 Nov 2021, 16:25
Official
Good Day Paula C,
Thank you for your feedback, apologies for the delay.
We see that the Openserve technician returned to your property and got you reconnected on Saturday. Please let us know if you experience any other issues with your line. We will be happy to assist.
Thank you for your time and patience in this regard.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback, apologies for the delay.
We see that the Openserve technician returned to your property and got you reconnected on Saturday. Please let us know if you experience any other issues with your line. We will be happy to assist.
Thank you for your time and patience in this regard.
Kind Regards,
Cool Ideas
*** | ***
PC
Paula C's updateReviewer Update
29 Nov 2021, 18:20Yes that is correct I got my WIFI back on Saturday afternoon... well I hope I don't have further issues as I can not afford another 5 days without network. Unfortunately it is only when things go wrong that one actually can evaluate service response.
PC
Paula C's update29 Nov 2021, 18:20
Reviewer Update
Yes that is correct I got my WIFI back on Saturday afternoon... well I hope I don't have further issues as I can not afford another 5 days without network. Unfortunately it is only when things go wrong that one actually can evaluate service response.