Cool Ideas let us down with Black deal

I am very disappointed with the service & response from Cool Ideas in Jhb. I signed up for a Black Friday deal & it was within the special date, they accepted it & they requested me to pay R200 fee for router etc then they created a profile & I sent my Rica, ID proof of res etc and now they come back to me to say their system cannot accept the Black Friday special that is internal Cool ideas issue which they cannot resolve & want to charge me extra on other packages. This is unacceptable as my application was in. And they don’t even respond to help me resolve the issue That is very poor service & it so sad for me that I lost all the other SP specials as i selected Cool ideas who dropped me. I am going to escalate this to the consumer council & Ombudsman They don’t seem to care not even trying to resolve the issue not even team leaders Cool ideas failed to deliver & dropped us