Cool Ideas Just Keep Billing with Inactive Line

I have tried to resolve an issue with Cool Ideas Hosting over the past 2.5 months but after various phone calls and many emails, the matter cannot be resolved. They are now progressing to seek legal advice to force me to pay what I owe to them.

I cancelled my service with Web Africa in February, giving my one calendar month notice as per my contractual agreement, effectively releasing my line on 31 March 2021. To not have a delay in connectivity, I subscribed to Cool Ideas Fibre with the understanding that, as soon as my line is active I will be billed. During my first call with Cool Ideas, they assured me that the line could only become active once Web Africa release the line at the end of my contract. I was happy with the fact that I would have a continuation in service and that I could only be billed for line and usage once the line is active.

Doing some research I found that it was common in the market that a line can only be activated (made active) once the line is released from one Hosting Provider to another, in this case, from Web Africa to Cool Ideas.

Instead, cool ideas started billing me one week later in February while still a Web Africa customer. I indicated to Cool deas that it is impossible to have 2 lines connected on the same junction box at my home (I only have 1) and I would keep using Web Africa line/service legally until the line is released on 31 March 2021 after I served my notice period.

Cool Ideas however kept billing me without using any of their data or line, completely ignoring all my pleads and requests to halt billing until such a time that the line is released by Web Africa and activated on their side. Cool Ideas completely ignored many phone calls and emails and just pursued to bill me. I even downloaded all my Web Africa usage logs to prove to them that my line is active with Web Africa and it is physically not possible to use the Cool Ideas network.

Ypu cannot rely on Cool Ideas to resolve the matter at hand as it seems like they are either incapable or unwilling to. It seems like an easier option to just keep billing me. I am now in arrears with the amount of R2800 and have not used 1 MB of data from them.

Stay Away.