COOL Ideas is WORST ISP in South Africa

I have been with Cool Ideas since October 2022. Since then I have logged 7 tickets regarding internet connections eg. slow speeds, no internet etc. The first ticket being in March 2023. Everytime I get told the same thing, everything is ok on there side and they blame Vuma. Tickets get logged and no one follows up to see if the problem is solved but the ticket gets closed. As we speak I do not have any internet, I am using my own data to access the net. Come month end the want their money, no excuses. I am on a 100/100MB (paying almost R1000p/m) line but sometimes I dont even see 20MB up or down. In 2023 they blamed Vuma to the point that the fibra box in my house was replaced by vuma. Last week ( January 2024 ) I had to collect a new router myself otherwise they want to charge me R200 delivery fee and then I must still wait on the delivery. Cool Ideas has become like ESKOM, you pay for a service but you dont get it. Cool used to be rated as one of the Top ISP's in south africa, but I think they should be rated as one of the worst ISP's. One cannot battle like this, I am self employed and work from home. My wife and daughter also works from home most of the time. This affects us all severely. I WOULD NOT RECOMMEND COOL IDEAS ISP to anyone unless you want to have high blood pressure because of the poor service. I have spent hundreds of rands on airtime and data trying to sort this. Same problem over and over, CONNECTED NO INTERNET OR SLOW SPEED. I am currently looking for another ISP who will appreciate my business. Things cannot go on like this.