Cool ideas is useless

Please think again before you do anything with cool ideas. They are truly the worst company I have ever come across. It doesn’t look like there is any one in charge there. Nobody can resolve your issues. We have been struggling with them from last year October and still after 200x emails and talking to 15x different people the issue is still not resolved. I already lost a job opportunity because of their ****py wifi, and when you tell them that they don’t care at all. They care more about the money you must pay each month even if it is not working. We are on a 50mb/s line, but when we test it the speed is always below 20mb/s. Their solution if it is not working is to send you a new router ( we are on our 3rd router now) they don’t have any service team that can come to your home and sort out the problem. Everything is on the phone you pay R700, but you must sit for hours straight on you laptop trying to configure the router while on the phone with them. We had to get an additional 4G router just to have internet when their wifi is down. One month we called out R600 airtime. When you want to talk to a manager there is never anyone available so I cam to the conclusion that there is no management our they are completely useless. When you don’t pay because it is not working they want to blacklist you for breaking contract, but the wifi isn’t even working.