MG
Michael G
1 reviews | Active since Jan 2024
04 May 2025, 14:00
Cool Ideas is Best Avoided
Easily the worst ISP I've ever dealt with. Hands down. I used to use Cool Ideas but the high prices and unreliability of the service got me to switch. After about a year with a different ISP, I get an email from them saying they're merging with Cool Ideas. I think fine, I'll give them a chance before I decide to switch again, maybe they've gotten better after a year. Almost as soon as I get the email, the internet decides every fifteen minutes or so to just drop for a few seconds. Tomorrow, I'm changing ISPs. It's ridiculous how this group stays in business when they're clearly not interested in providing a decent product.
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Cool Ideas Service Provider's replyOfficial
06 May 2025, 15:12Good day Michael,
Thank you for sharing your experience. We regret to hear that you've had a frustrating start following the recent migration and that you’ve experienced intermittent connectivity issues. Our records show that no support ticket was logged with our team since the migration on 1 May 2025. We rely on tickets to identify and resolve service-related issues, and we’re here to help. Our Tier 2 Support Team will reach out to you directly to investigate and assist further. We appreciate your feedback and the opportunity to address your concerns. Thank you for giving us another chance. Kind Regards, The Cool Ideas Team
Thank you for sharing your experience. We regret to hear that you've had a frustrating start following the recent migration and that you’ve experienced intermittent connectivity issues. Our records show that no support ticket was logged with our team since the migration on 1 May 2025. We rely on tickets to identify and resolve service-related issues, and we’re here to help. Our Tier 2 Support Team will reach out to you directly to investigate and assist further. We appreciate your feedback and the opportunity to address your concerns. Thank you for giving us another chance. Kind Regards, The Cool Ideas Team
Cool Ideas Service Provider's reply06 May 2025, 15:12
Official
Good day Michael,
Thank you for sharing your experience. We regret to hear that you've had a frustrating start following the recent migration and that you’ve experienced intermittent connectivity issues. Our records show that no support ticket was logged with our team since the migration on 1 May 2025. We rely on tickets to identify and resolve service-related issues, and we’re here to help. Our Tier 2 Support Team will reach out to you directly to investigate and assist further. We appreciate your feedback and the opportunity to address your concerns. Thank you for giving us another chance. Kind Regards, The Cool Ideas Team
Thank you for sharing your experience. We regret to hear that you've had a frustrating start following the recent migration and that you’ve experienced intermittent connectivity issues. Our records show that no support ticket was logged with our team since the migration on 1 May 2025. We rely on tickets to identify and resolve service-related issues, and we’re here to help. Our Tier 2 Support Team will reach out to you directly to investigate and assist further. We appreciate your feedback and the opportunity to address your concerns. Thank you for giving us another chance. Kind Regards, The Cool Ideas Team