DM
Dominique M

1 reviews | Active since Jul 2020

30 Jan 2023, 18:40

Cool Ideas Is A **** Stay Away !!!

I wish there was a way to give Cool ideas (No Ideas) no star as that's what they deserve for there bad customer service and lies, doubt they know what the word customer service means. I Opened up a account with Cool Ideas on Black Friday and this was for a 500mbs line ,something my line did not even come close to, after multiple emails and phone calls this issue was not resolved and no one could give me a answer to why, on the 19.01.2023 Cool Ideas turns off my line and gives the port to another client ,never knew this was possible untill Vuma confirmed it,today I am still offline and Cool Ideas keep on saying they waiting on Vumatel, I wish I never moved my line to No Ideas!!!

There is also No Management ever available to speak to at No Ideas ,whoever the owner is of this company should be concerned.

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Replies (1)
Cool Ideas Service Provider
Cool Ideas Service Provider's reply02 Feb 2023, 14:05
Official
 Good day Dominique M,  Thank you for your feedback, and apologies for any inconvenience caused.  We see that your connection issue was eventually resolved. Thank you for your patience and understanding.  Please feel free to contact us again should you require assistance in future.  Kind Regards, Cool Ideas *** | ***