JV
Jeanne V

1 reviews | Active since Mar 2015

09 Jul 2020, 10:26

COOL IDEAS INTERNET SERVICE PROVIDER - STAY AWAY AS FAR AS YOU CAN!

ORDERED A ROOTER AND PACKAGE IT NEVER WORKED FROM THE START, NUMEROUS EMAILS SENT. NUMEROUS OVER THE PHONE TECH SERVICE, ROOTER REPLACEMENT. EMPTY PROMISES OF A ON SITE TECH ASSISTANCE. BILL WAS SENT AND PAID. I EVENTUALLY GAVE UP IN DEC 18 AND TOLD THEM TO COLLECT ROOTER. I PAID A FULL MONTHS FEE FOR ZERO SERVICE. I EVEN ASKED THEM IF ALL OUTSTANDING WAS COVERED AND RECEIVED AND EMAIL FROM COOL IDEAS THAT ALL IS SETTLED. THEY TOOK FOREVER TO COLLECT THE ROOTER AND NO DATES AND TIMES AVAILABLE SUITED THEM. EVENTUALLY IT GOT PICKED UP AND I GOT A BILL AGAIN FOR MORE ZERO . BASICALLY BILLED FOR A ROOTER THEY DID NOT COLLECT IN TIME. THEY KEPT ON BUGGING ME FOR THIS AMOUNT AFTER NUMEROUS EMAILS BACK AND FORTH. EVENTUALLY I SETTLED THAT TOO TO GET RID OF THEM. THEY THEN HAVE THE NURVE TO STILL HAND ME OVER FOR NO SERVICE RECEIVED, NO PAYMENTS OUTSTANDING AND BLACKLISTING ME . WELL COOL IDEAS FOR TREATING PEOPLE LIKE THIS. I WISH FOR EVERYONE TO REED THIS AND DO NOT MAKE USE OF YOUR SERVICES AND ANYONE ELSE WITH THE SAME EXPERIENCE PLS COME FORWARD. I AM SURE I AM NOT THE ONLY ONE.

0
Replies (15)
Cool Ideas Service Provider
Cool Ideas Service Provider's reply09 Jul 2020, 10:33
Official
HI There, Jeanne we are surprised to hear of this experience. please send us the reference number so we can look into resolving this for you. 
JV
Jeanne V's update09 Jul 2020, 10:43
Reviewer Update
WOW FROM ALL THE REVIEWS ON HELLO PETER. I CAN BELIEVE WHY I GOT CAUGHT IN THIS SITUATION WITH COOL IDEAS. IF ONLY I REAR HELLO PETER REVIEWS FIRST BOFORE CONTACTING COOL IDEAS, I WOULD NEVER HAVE DONE SO. A COUPLE OF MINUTES AFTER MY REVIEW I GET A RESPONSE BACK FROM COOL IDEAS "SURPRISED TO HEAR OF THIS EXPERIENCE"
THIS SHOULD COME AS NO SURPRISE LOOKING AT ALL THE NEGATIVE POSTS ON SERVICE FROM COOL IDEAS.
MY RESPONSE TO COOL IDEAS!
wow that is such a quick response.
There are numerous ref numbers and too much time wasted on emails sent to COOL IDEAS [Ticket ID: COOL-***] payment method Customer Invoice
Cool Ideas Service Provider
Cool Ideas Service Provider's reply09 Jul 2020, 11:49
Official
We deal with each case individually to see where the issue may have started, we are reliant on third parties at times and happy to admit where the fault is ours, if it isnt under our control we work with our partners to ensure we improve. someone will be in touch shortly
JV
Jeanne V's update10 Jul 2020, 08:00
Reviewer Update
I BELIEVE BILLING IS YOU PROBLEM AND CALL CENTRE AGENTS CALLING ME AFTER ALL I HAVE BEEN THROUGH STILL TELLING ME THAT IF I HAD SERVICE AND WAS CONNECTED I HAVE TO PAY. HE DOES NOT EVEN HAVE HIS FACTS STRAIGHT. WHAT ABOUT THE CALL RECORDINGS WITH CALL CENTRE AGENTS ON THE PHONE AND ALL THE EMAILS SENT!
YOU BUSINESS ETHICS ARE DISGUSTING AND YOU SHOULD NOT BE ABLE TO RUN A COMPANY THEY WAY YOU ARE!

I RECALL ANOTHER COMPLAINER ON HELLO PETER CALLING YOU ********!!!!!!!
THISH MIGHT BE CLOSER TO THE TRUTH!

THE AGENT CALLING ME WAS NOT TRYING TO HELP THE SITUATION ALL. HE SAID THAT IF THE SERVICE WAS ACTIVE I HAVE TO PAY!.

1 WHAT SERVICE? I CANCELLED THE SO CALLED SERVICE, WHICH I NEVER GOT FROM DAY 1, ON 30 DEC 18
2 IF IT IS CONNECTED ON COOL IDEA'S SIDE AND NOT MINE, IT IS BROAD **************** TO CHARGE ME. YOU CARRIED ON CHARGING ME AND SENDING ME BILLS AFTER I WAS TOLD IN DECEMBER THAT I DO NOT OWE YOU ANY MONEY IN A EMAIL SEND TO ME.
3 I PAID EVEN THE LAST R182,70 JUST TO GET YOU OFF MY BACK. THIS WAS AGAIN FOR NO SERVICE OR CONNECTION FROM COOL IDEAS SIDE.
4. YOU STILL WHENT AND HANDED ME OVER FOR OUTSTANDING MONIES NOT PAID AND BLACKLISTED ME.
5. THIS HAS RESULTED IN A LOSS OF INCOME AND NOT BEING ABLE TO GET CREDIT - MAJOR MAJOR LOSS OF INCOME!

THESE ARE HE FACTS!
Cool Ideas Service Provider
Cool Ideas Service Provider's reply14 Jul 2020, 08:31
Official
there is a clause in the T's and C's that you signed up that states our calendar months notice which we see wasnt adhered to, we too incurred costs and this is what we are trying to explain to you. someone will be in touch 
JV
Jeanne V's update14 Jul 2020, 08:43
Reviewer Update
OF COURSE YOU WILL THROUGH THE T&C IN. REMEMBER THIS IS FOR A WORKING SERVICE AND NOT FOR NO SERVICE AND SECONDLY THIS IS NOT THE POINT. THE POINT IS WITH YOU ZERO SERVICE PROVIDED I STILL PAID. EVEN TO THE LAST R182.70 BILLED, EVEN IF I DID NOT WANT TO PAY IT, BUT TO GET YOU OFF MY BACK, STILL FOR ZERO SERVICE. I HAVE GOT NO MONIES OUTSTANDING AND YOU STILL BLACKLIST ME... THAT IS THE POINT. SO YOUR T&C'S DO NOT APPLY HERE!
Cool Ideas Service Provider
Cool Ideas Service Provider's reply14 Jul 2020, 08:45
Official
as mentioned someone will be in touch as with any company there are processed to be followed, we do not blacklist or charge for no reason there is a process and protocol to be followed. 
JV
Jeanne V's update14 Jul 2020, 08:48
Reviewer Update
YOU ARE JUST KICKING THE BALL TO THE CURB WITH ALL YOUR MANY COMPANY POLICY AND PROCEDURE EXCUSES. ALL OF THE ABOVE INFO HAVE BEEN EMAILED TO YOU FROM MY PERSONAL MAIL MONTHS AGO, BEFORE YOU BLACKLISTED ME AND YOU DID NOT GIVE A DAMN!
Cool Ideas Service Provider
Cool Ideas Service Provider's reply14 Jul 2020, 08:52
Official
Thank you, we will be taking this offline now to discuss. have a great day further 
JV
Jeanne V's update14 Jul 2020, 17:23
Reviewer Update
SENT TO ME VIA MY PRIVATE MAIL:

Brett Sinclair
Staff - 14/07/2020 3:10 PM
Good day Jeanne

Thank you for your reply.

CANCELLATION
When line needs to be cancelled

https://www.cisp.co.za/terms-and-conditions/
CANCELLATION
In addition to any other cancellation rights which the Customer may have in these Conditions, the Customer may cancel the Services at any time provided that they provide Cool Ideas with one full calendar month’s notification – in such circumstances, the Services will be cancelled with effect from the last day of the month during which the 30 day notice period expires.

With support help on your service we have not email confirming that a tech would be going out to your home from cool ideas.
Our accounts team did send emails requesting payment before sending it on to the credits.

We in no way mean to frustrate our customers but we do have processes and procedures in place to ensure business runs accordingly.

All the best

THANK YOU BRET SO WHEN YOU TELL A CUSTOMER OVER THE PHONE SOMETHING IT HAS TO BE ON EMAIL BEFORE YOU WILL FULLFILL. SO YOU MAKE PROMISES OVER A PHONE TO A CUSTOMER BUT IF YOU DONT EMAIL IT, WHAT YOU PROMISE OVER THE PHONE, YOU DO NOT HAVE TO HONOUR IT???? I HAVE SAID IT ON EMAIL NUMEROUS TIMES TO EXPAIN MY STOREY TO YOU. NO ONE EVERY REP**** TO SAY THAT NO TECH WILL COME OUT.....

YES THE SERVICE WAS CANCELLED BY ME
YES I DID PAY YOU
YES I GOT A CONFIRMATION THAT ZERO ON MY BILL IS OUTSTANDING
I GET A BILL MONTHS LATER IN MY SPAM AND EVEN PAY THAT NOT THAT I AGREE WITH IT
THEN YOU BLACKLIST ME

BEWARE EVERYONE IF COOL IDEAS AGENTS TELL YOU SOMETHING OVER THE OVER THE PHONE THEY DO NOT HAVE TO HONOUR IT!

JV
Jeanne V's update14 Jul 2020, 17:25
Reviewer Update
PLS CONFIRM ON HELLO PETER IF YOU HAVE RECEIVED THE R182.70 FOR WICH YOU BLACKLISTED ME

JV
Jeanne V's update17 Jul 2020, 08:12
Reviewer Update
COOL IDEAS - SO NO CONFIRMATION SO YOU DO NOT WANT TO RESOLVE THE ISSUE
JV
Jeanne V's update18 Jul 2020, 21:25
Reviewer Update
CPROOF OF PAYMENT 06/06/2019 | PAYFAST*COOL IDEAS SERVICE PRO | -182.70

AND STILL BLACKLISTED!
JV
Jeanne V's update04 Sept 2020, 11:11
Reviewer Update
SO YOU HAVE THE MONEY. THE PROOF WAS SENT AND YOU STILL BLACKLIST ME....


JV
Jeanne V's update04 Sept 2020, 11:12
Reviewer Update
APART FROM BALCK LISTING YOU STILL CHARGE INTEREST OF WHAT I APPARENTLY, ACCORDING TO YOU, STILL OWE YOU, ALTHOUGH EVERYTHING WAS SETTLED FROM MY SIDE.
WHAT ELSE MUST A CUSTOMER DO???????????