1 reviews | Active since Mar 2015
COOL IDEAS INTERNET SERVICE PROVIDER - STAY AWAY AS FAR AS YOU CAN!
ORDERED A ROOTER AND PACKAGE IT NEVER WORKED FROM THE START, NUMEROUS EMAILS SENT. NUMEROUS OVER THE PHONE TECH SERVICE, ROOTER REPLACEMENT. EMPTY PROMISES OF A ON SITE TECH ASSISTANCE. BILL WAS SENT AND PAID. I EVENTUALLY GAVE UP IN DEC 18 AND TOLD THEM TO COLLECT ROOTER. I PAID A FULL MONTHS FEE FOR ZERO SERVICE. I EVEN ASKED THEM IF ALL OUTSTANDING WAS COVERED AND RECEIVED AND EMAIL FROM COOL IDEAS THAT ALL IS SETTLED. THEY TOOK FOREVER TO COLLECT THE ROOTER AND NO DATES AND TIMES AVAILABLE SUITED THEM. EVENTUALLY IT GOT PICKED UP AND I GOT A BILL AGAIN FOR MORE ZERO . BASICALLY BILLED FOR A ROOTER THEY DID NOT COLLECT IN TIME. THEY KEPT ON BUGGING ME FOR THIS AMOUNT AFTER NUMEROUS EMAILS BACK AND FORTH. EVENTUALLY I SETTLED THAT TOO TO GET RID OF THEM. THEY THEN HAVE THE NURVE TO STILL HAND ME OVER FOR NO SERVICE RECEIVED, NO PAYMENTS OUTSTANDING AND BLACKLISTING ME . WELL COOL IDEAS FOR TREATING PEOPLE LIKE THIS. I WISH FOR EVERYONE TO REED THIS AND DO NOT MAKE USE OF YOUR SERVICES AND ANYONE ELSE WITH THE SAME EXPERIENCE PLS COME FORWARD. I AM SURE I AM NOT THE ONLY ONE.
THIS SHOULD COME AS NO SURPRISE LOOKING AT ALL THE NEGATIVE POSTS ON SERVICE FROM COOL IDEAS.
MY RESPONSE TO COOL IDEAS!
wow that is such a quick response.
There are numerous ref numbers and too much time wasted on emails sent to COOL IDEAS [Ticket ID: COOL-***] payment method Customer Invoice
THIS SHOULD COME AS NO SURPRISE LOOKING AT ALL THE NEGATIVE POSTS ON SERVICE FROM COOL IDEAS.
MY RESPONSE TO COOL IDEAS!
wow that is such a quick response.
There are numerous ref numbers and too much time wasted on emails sent to COOL IDEAS [Ticket ID: COOL-***] payment method Customer Invoice
YOU BUSINESS ETHICS ARE DISGUSTING AND YOU SHOULD NOT BE ABLE TO RUN A COMPANY THEY WAY YOU ARE!
I RECALL ANOTHER COMPLAINER ON HELLO PETER CALLING YOU ********!!!!!!!
THISH MIGHT BE CLOSER TO THE TRUTH!
THE AGENT CALLING ME WAS NOT TRYING TO HELP THE SITUATION ALL. HE SAID THAT IF THE SERVICE WAS ACTIVE I HAVE TO PAY!.
1 WHAT SERVICE? I CANCELLED THE SO CALLED SERVICE, WHICH I NEVER GOT FROM DAY 1, ON 30 DEC 18
2 IF IT IS CONNECTED ON COOL IDEA'S SIDE AND NOT MINE, IT IS BROAD **************** TO CHARGE ME. YOU CARRIED ON CHARGING ME AND SENDING ME BILLS AFTER I WAS TOLD IN DECEMBER THAT I DO NOT OWE YOU ANY MONEY IN A EMAIL SEND TO ME.
3 I PAID EVEN THE LAST R182,70 JUST TO GET YOU OFF MY BACK. THIS WAS AGAIN FOR NO SERVICE OR CONNECTION FROM COOL IDEAS SIDE.
4. YOU STILL WHENT AND HANDED ME OVER FOR OUTSTANDING MONIES NOT PAID AND BLACKLISTED ME.
5. THIS HAS RESULTED IN A LOSS OF INCOME AND NOT BEING ABLE TO GET CREDIT - MAJOR MAJOR LOSS OF INCOME!
THESE ARE HE FACTS!
YOU BUSINESS ETHICS ARE DISGUSTING AND YOU SHOULD NOT BE ABLE TO RUN A COMPANY THEY WAY YOU ARE!
I RECALL ANOTHER COMPLAINER ON HELLO PETER CALLING YOU ********!!!!!!!
THISH MIGHT BE CLOSER TO THE TRUTH!
THE AGENT CALLING ME WAS NOT TRYING TO HELP THE SITUATION ALL. HE SAID THAT IF THE SERVICE WAS ACTIVE I HAVE TO PAY!.
1 WHAT SERVICE? I CANCELLED THE SO CALLED SERVICE, WHICH I NEVER GOT FROM DAY 1, ON 30 DEC 18
2 IF IT IS CONNECTED ON COOL IDEA'S SIDE AND NOT MINE, IT IS BROAD **************** TO CHARGE ME. YOU CARRIED ON CHARGING ME AND SENDING ME BILLS AFTER I WAS TOLD IN DECEMBER THAT I DO NOT OWE YOU ANY MONEY IN A EMAIL SEND TO ME.
3 I PAID EVEN THE LAST R182,70 JUST TO GET YOU OFF MY BACK. THIS WAS AGAIN FOR NO SERVICE OR CONNECTION FROM COOL IDEAS SIDE.
4. YOU STILL WHENT AND HANDED ME OVER FOR OUTSTANDING MONIES NOT PAID AND BLACKLISTED ME.
5. THIS HAS RESULTED IN A LOSS OF INCOME AND NOT BEING ABLE TO GET CREDIT - MAJOR MAJOR LOSS OF INCOME!
THESE ARE HE FACTS!
Brett SinclairStaff - 14/07/2020 3:10 PM
Good day Jeanne
Thank you for your reply.
CANCELLATION
When line needs to be cancelled
https://www.cisp.co.za/terms-and-conditions/
CANCELLATION
In addition to any other cancellation rights which the Customer may have in these Conditions, the Customer may cancel the Services at any time provided that they provide Cool Ideas with one full calendar month’s notification – in such circumstances, the Services will be cancelled with effect from the last day of the month during which the 30 day notice period expires.
With support help on your service we have not email confirming that a tech would be going out to your home from cool ideas.
Our accounts team did send emails requesting payment before sending it on to the credits.
We in no way mean to frustrate our customers but we do have processes and procedures in place to ensure business runs accordingly.
All the best
THANK YOU BRET SO WHEN YOU TELL A CUSTOMER OVER THE PHONE SOMETHING IT HAS TO BE ON EMAIL BEFORE YOU WILL FULLFILL. SO YOU MAKE PROMISES OVER A PHONE TO A CUSTOMER BUT IF YOU DONT EMAIL IT, WHAT YOU PROMISE OVER THE PHONE, YOU DO NOT HAVE TO HONOUR IT???? I HAVE SAID IT ON EMAIL NUMEROUS TIMES TO EXPAIN MY STOREY TO YOU. NO ONE EVERY REP**** TO SAY THAT NO TECH WILL COME OUT.....
YES THE SERVICE WAS CANCELLED BY ME
YES I DID PAY YOU
YES I GOT A CONFIRMATION THAT ZERO ON MY BILL IS OUTSTANDING
I GET A BILL MONTHS LATER IN MY SPAM AND EVEN PAY THAT NOT THAT I AGREE WITH IT
THEN YOU BLACKLIST ME
BEWARE EVERYONE IF COOL IDEAS AGENTS TELL YOU SOMETHING OVER THE OVER THE PHONE THEY DO NOT HAVE TO HONOUR IT!
Brett SinclairStaff - 14/07/2020 3:10 PM
Good day Jeanne
Thank you for your reply.
CANCELLATION
When line needs to be cancelled
https://www.cisp.co.za/terms-and-conditions/
CANCELLATION
In addition to any other cancellation rights which the Customer may have in these Conditions, the Customer may cancel the Services at any time provided that they provide Cool Ideas with one full calendar month’s notification – in such circumstances, the Services will be cancelled with effect from the last day of the month during which the 30 day notice period expires.
With support help on your service we have not email confirming that a tech would be going out to your home from cool ideas.
Our accounts team did send emails requesting payment before sending it on to the credits.
We in no way mean to frustrate our customers but we do have processes and procedures in place to ensure business runs accordingly.
All the best
THANK YOU BRET SO WHEN YOU TELL A CUSTOMER OVER THE PHONE SOMETHING IT HAS TO BE ON EMAIL BEFORE YOU WILL FULLFILL. SO YOU MAKE PROMISES OVER A PHONE TO A CUSTOMER BUT IF YOU DONT EMAIL IT, WHAT YOU PROMISE OVER THE PHONE, YOU DO NOT HAVE TO HONOUR IT???? I HAVE SAID IT ON EMAIL NUMEROUS TIMES TO EXPAIN MY STOREY TO YOU. NO ONE EVERY REP**** TO SAY THAT NO TECH WILL COME OUT.....
YES THE SERVICE WAS CANCELLED BY ME
YES I DID PAY YOU
YES I GOT A CONFIRMATION THAT ZERO ON MY BILL IS OUTSTANDING
I GET A BILL MONTHS LATER IN MY SPAM AND EVEN PAY THAT NOT THAT I AGREE WITH IT
THEN YOU BLACKLIST ME
BEWARE EVERYONE IF COOL IDEAS AGENTS TELL YOU SOMETHING OVER THE OVER THE PHONE THEY DO NOT HAVE TO HONOUR IT!
AND STILL BLACKLISTED!
AND STILL BLACKLISTED!
WHAT ELSE MUST A CUSTOMER DO???????????
WHAT ELSE MUST A CUSTOMER DO???????????
