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faysal P
1 reviews | Active since Nov 2015
14 Jan 2025, 04:11
Cool ideas internet outage AGAIN
Internet has been off since 8pm 13th Jan 2025 and it is now 4am 14th Jan 2025. Can someone please explain what the hell is going on. 8 hours without communication is ridiculous. I know for sure I'm not the only one complaining about the lack of service from this ISP. it's been going on like this for quite a long time. You guys are a INTERNET SERVICE PROVIDER so provide the service that customers are paying for
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Cool Ideas Service Provider's replyOfficial
14 Jan 2025, 14:20Good day Faysal, Thank you for your feedback, and we sincerely apologise for the inconvenience caused by the recent outage. We understand how frustrating it must have been to be without service and without updates during this time. The outage started after hours on the evening of January 13th, and we were able to post an announcement about the issue first thing this morning. The root cause was a server issue, which our team worked overnight to resolve. We’re happy to confirm that services have since been restored. We acknowledge that timely communication is essential and are working to improve how we keep our customers informed during such incidents. Your feedback highlights areas we need to address, and we value the opportunity to make things right. Should you have further concerns or wish to discuss this matter in detail, please feel free to contact our Support Manager at ***. We’re committed to providing a better experience moving forward and appreciate your patience as we work toward this goal. Warm Regards, The Cool Ideas Team
Cool Ideas Service Provider's reply14 Jan 2025, 14:20
Official
Good day Faysal, Thank you for your feedback, and we sincerely apologise for the inconvenience caused by the recent outage. We understand how frustrating it must have been to be without service and without updates during this time. The outage started after hours on the evening of January 13th, and we were able to post an announcement about the issue first thing this morning. The root cause was a server issue, which our team worked overnight to resolve. We’re happy to confirm that services have since been restored. We acknowledge that timely communication is essential and are working to improve how we keep our customers informed during such incidents. Your feedback highlights areas we need to address, and we value the opportunity to make things right. Should you have further concerns or wish to discuss this matter in detail, please feel free to contact our Support Manager at ***. We’re committed to providing a better experience moving forward and appreciate your patience as we work toward this goal. Warm Regards, The Cool Ideas Team