Cool Ideas Internet ISP - Pathetic Service Received

Had the worst experience ever with Cool Ideas Management today. About a month ago I decided to change from telkom internet to Cool ideas seeing as they were voted best isp for 2018. I have no greater regret to date.

I initially called them and told them that i would like to change from my existing isp to them. They referred me to the online application. 1. I filled in the application on line, and I somewhere indicated that i don't have existing C#G??hardware. Apparently I misunderstood this part and filled it in incorrectly. 3. They sent their technician to install hardware and activated the line automatically. 4. I was not aware that they can activate your fibre line without your specific instruction ... my bad. 5. From date of Hardware installation till present day, I did not hear from them so I emailed them to please call me. They are really poor in the 'following up' department. Eventually after repeated requests they called and indicated that i will be billed because line was activated when hardware was installed. 5. And all this while, i was waiting for a B Order number to be issued to me so that i could give go ahead to activate .... i did not receive any correspondence wrt this B number or activation. 5. Their Management instited that its all in the terms and conditions and cannot be held responsible if people don't read it. 6. My experience with them, from having a non-user friendly online application with technical abbreviations a layman will not understand, to expecting me to pay while I see out my existing contract while their Management have no idea how to deal with Customers ie. Very rude, no Customer Service telephone etiquette or understanding etc.

Today after try to explain to their managent telephonically and failing to get any joy, I emailed my request to cancel their service's, only 3 weeks after my initial application and not even activating internet service. Sad part is i am probably going to be billed for this pathetic level of service even though i have not used their services yet. The impression i got fron the Manageress i spoke to, is that they don't care that i am an unhappy dissatisfied customer.