NK
Nafisa K
1 reviews | Active since Jun 2022
02 Jul 2025, 12:41
Cool Ideas internet
Every month they’re times whereby we don’t have internet and when we call they tell us it’s a power outage keep in mind that this happens EVERY MONTH. And as someone who has to work from home this is a huge inconvenience. This month they debited but we haven’t had internet, when I called them we were given the excuse that the cables are burnt with no timeline as to when it will be fixed. I am definitely moving to another service provider.
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Cool Ideas Service Provider's replyOfficial
03 Jul 2025, 17:58Good day Nafisa,
Thank you for your feedback. We're sorry to hear about your experience and the ongoing disruptions to your service. We understand how frustrating this must be, especially when working from home. Unfortunately, we were unable to locate your profile using the information from your review. Please share your #COOL ticket reference so we can take a closer look and assist further. Our team will gladly investigate and provide any available updates regarding the outage and restoration timeline.
Warm Regards, The Cool Ideas Team
Thank you for your feedback. We're sorry to hear about your experience and the ongoing disruptions to your service. We understand how frustrating this must be, especially when working from home. Unfortunately, we were unable to locate your profile using the information from your review. Please share your #COOL ticket reference so we can take a closer look and assist further. Our team will gladly investigate and provide any available updates regarding the outage and restoration timeline.
Warm Regards, The Cool Ideas Team
Cool Ideas Service Provider's reply03 Jul 2025, 17:58
Official
Good day Nafisa,
Thank you for your feedback. We're sorry to hear about your experience and the ongoing disruptions to your service. We understand how frustrating this must be, especially when working from home. Unfortunately, we were unable to locate your profile using the information from your review. Please share your #COOL ticket reference so we can take a closer look and assist further. Our team will gladly investigate and provide any available updates regarding the outage and restoration timeline.
Warm Regards, The Cool Ideas Team
Thank you for your feedback. We're sorry to hear about your experience and the ongoing disruptions to your service. We understand how frustrating this must be, especially when working from home. Unfortunately, we were unable to locate your profile using the information from your review. Please share your #COOL ticket reference so we can take a closer look and assist further. Our team will gladly investigate and provide any available updates regarding the outage and restoration timeline.
Warm Regards, The Cool Ideas Team