LM
Lonwabo M
1 reviews | Active since Jun 2026
09 Jun 2026, 09:14
COOL IDEAS IN NOT COOL!!!!!!!!!!!!!!!!!!!!!!!!!!
This is the worst internet service provider in South Africa. I hate the day that "Mind The Speed" sold us out. These people don't care what agreements we had with Mind the Speed. Now they have enforced a 19% increase on my monthly invoice.
How does an invoice increase from R759pm in April 2026 to R859in May 2026 and R919 in June 2026.
This is broad daylight *******. Or you were hoping that I would not notice. I wonder how many other former mind the speed client have experienced this.
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Cool Ideas Service Provider's replyOfficial
09 Jun 2026, 09:38Good day Lonwabo
We're sorry to hear about your frustration and appreciate you bringing your concerns to our attention. We understand that price increases are never welcome, and we always try to avoid passing on additional costs to our customers wherever possible. Unfortunately, from time to time, increases imposed by network providers and other operating cost factors make pricing adjustments unavoidable. We can also confirm that communication regarding the pricing adjustment was sent to customers in advance to provide notice of the upcoming change. A manager will be in touch with you directly to clarify the pricing changes and answer any questions you may have.
We value your support and thank you for taking the time to share your feedback.Kind regards,The Clear Access Team
We're sorry to hear about your frustration and appreciate you bringing your concerns to our attention. We understand that price increases are never welcome, and we always try to avoid passing on additional costs to our customers wherever possible. Unfortunately, from time to time, increases imposed by network providers and other operating cost factors make pricing adjustments unavoidable. We can also confirm that communication regarding the pricing adjustment was sent to customers in advance to provide notice of the upcoming change. A manager will be in touch with you directly to clarify the pricing changes and answer any questions you may have.
We value your support and thank you for taking the time to share your feedback.Kind regards,The Clear Access Team
Cool Ideas Service Provider's reply09 Jun 2026, 09:38
Official
Good day Lonwabo
We're sorry to hear about your frustration and appreciate you bringing your concerns to our attention. We understand that price increases are never welcome, and we always try to avoid passing on additional costs to our customers wherever possible. Unfortunately, from time to time, increases imposed by network providers and other operating cost factors make pricing adjustments unavoidable. We can also confirm that communication regarding the pricing adjustment was sent to customers in advance to provide notice of the upcoming change. A manager will be in touch with you directly to clarify the pricing changes and answer any questions you may have.
We value your support and thank you for taking the time to share your feedback.Kind regards,The Clear Access Team
We're sorry to hear about your frustration and appreciate you bringing your concerns to our attention. We understand that price increases are never welcome, and we always try to avoid passing on additional costs to our customers wherever possible. Unfortunately, from time to time, increases imposed by network providers and other operating cost factors make pricing adjustments unavoidable. We can also confirm that communication regarding the pricing adjustment was sent to customers in advance to provide notice of the upcoming change. A manager will be in touch with you directly to clarify the pricing changes and answer any questions you may have.
We value your support and thank you for taking the time to share your feedback.Kind regards,The Clear Access Team