Cool ideas - I’m not impressed

We’ve been trying for more than a week to get our connectivity sorted. After 10-15 mins on hold on the phone each time, the end result is always yet another call logged that is not addressed. They blame the Fibre provider but refuse to respond to my requests and have still not delivered the router that is supposedly part of our new contract. I’m giving them just one more day to resolve this, then I’ll move my as yet unused account, to someone who would hopefully answer when we call, respond to an email and get us online.