Cool Ideas Ignoring My Follow-Ups and Failing to Resolve My Credit Request

I am extremely disappointed with the way Cool Ideas has handled my query and the lack of communication and assistance I have received.

My ticket number is ***, regarding a credit request. The ticket was logged on 10 September 2026 and remains open.

On 10 September, I received the following response from Cool Ideas:

"We have received your credit request and would like to assure you that it has been logged for review. Our team will investigate the matter once your connection issue has been resolved. We will provide feedback within 3–4 business days after the issue has been resolved."

I have continued following up regarding this matter, but I have still not received any meaningful feedback or resolution.

What is particularly frustrating is that I was given an indication that feedback would be provided within 3–4 business days after the connection issue was resolved, yet despite my continued follow-ups, I am being ignored.

As a paying customer, I expect my queries to be taken seriously and for Cool Ideas to communicate with me regarding the progress of my request. If there is a delay or if additional information is required, I expect to be informed rather than having to repeatedly chase the company for a response.

I am therefore requesting that Cool Ideas:

1. Provide me with an immediate update on ticket ***. 2. Explain why my repeated follow-ups have not been properly addressed. 3. Confirm the status of my credit request and when it will be processed. 4. Provide a clear resolution instead of continuing to leave the ticket open without meaningful feedback.

This experience has been extremely frustrating and disappointing. I have been patient and have given Cool Ideas sufficient time to resolve the matter, but the continued lack of communication is unacceptable.

I would appreciate urgent intervention and a proper response to my complaint.