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1 reviews | Active since Jan 2021
13 Jan 2021, 11:32
COOL IDEAS HORRIBLE EXPERIENCE
OPTED TO HAVE THEM AS MY INTERNET SERVICE PROVIDER. THE HOUSE HAS FIBRE ALREADY INSTALLED SO ONE WOULD EXPECT THIS TO BE A FAIRLY SMOOTH PROCESS. NOT WITH COOL IDEAS. IT HAS BEEN A NIGHTMARE. ITS HAS BEEN MORE THAN A WEEK NOW SINCE I INITIATED THE PROCESS AND I AM STILL WAITING FOR THEIR ROUTER TO ARRIVE. THEY HAVE ALREADY DEBITED MY ACCOUNT KNOWING I AM STILL NOT USING THEIR SERVICE BECAUSE OF THEIR OWN FAULT. I AM REGRETTING CHOOSING COOL IDEAS
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Cool Ideas Service Provider's replyOfficial
13 Jan 2021, 11:47Good day Pedro
We do apologize for the frustration experienced
we see that your router has been dispatched and there was a delay with the courier service which we are enquiring about, we see that the order was confirmed ready and a router was sent to you. our team is following up with our account manager to find out why there was a delay.
one of our team members will be in touch to discuss the way foward
The Cool Team
We do apologize for the frustration experienced
we see that your router has been dispatched and there was a delay with the courier service which we are enquiring about, we see that the order was confirmed ready and a router was sent to you. our team is following up with our account manager to find out why there was a delay.
one of our team members will be in touch to discuss the way foward
The Cool Team
Cool Ideas Service Provider's reply13 Jan 2021, 11:47
Official
Good day Pedro
We do apologize for the frustration experienced
we see that your router has been dispatched and there was a delay with the courier service which we are enquiring about, we see that the order was confirmed ready and a router was sent to you. our team is following up with our account manager to find out why there was a delay.
one of our team members will be in touch to discuss the way foward
The Cool Team
We do apologize for the frustration experienced
we see that your router has been dispatched and there was a delay with the courier service which we are enquiring about, we see that the order was confirmed ready and a router was sent to you. our team is following up with our account manager to find out why there was a delay.
one of our team members will be in touch to discuss the way foward
The Cool Team