LB
Leslie B
1 reviews | Active since Feb 2021
24 Feb 2021, 11:17
Cool ideas have the worst customer services
Don't use cool ideas! Worst customer services ever. They couldn't activate my Fibre. Kept blaming vumatel saying they have not activated the Fibre line. When I cancelled my application with them, they are unable to cancel the Fibre line which is still active by vumatel.
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Cool Ideas Service Provider's replyOfficial
24 Feb 2021, 12:46Hi Leslie
We are sorry to hear of this experience
We see that we actioned the cancellation from our end and this was not processed by the Fibre line provider, something we take very seriously and apologize for. one of our orders supervisors will be in touch to discuss the way forward. we have also brought this up with our account manager
if you are still having issues with our service please email complaints @ cool ideas . co .za and a manager will be in touch
The Cool Team
We are sorry to hear of this experience
We see that we actioned the cancellation from our end and this was not processed by the Fibre line provider, something we take very seriously and apologize for. one of our orders supervisors will be in touch to discuss the way forward. we have also brought this up with our account manager
if you are still having issues with our service please email complaints @ cool ideas . co .za and a manager will be in touch
The Cool Team
Cool Ideas Service Provider's reply24 Feb 2021, 12:46
Official
Hi Leslie
We are sorry to hear of this experience
We see that we actioned the cancellation from our end and this was not processed by the Fibre line provider, something we take very seriously and apologize for. one of our orders supervisors will be in touch to discuss the way forward. we have also brought this up with our account manager
if you are still having issues with our service please email complaints @ cool ideas . co .za and a manager will be in touch
The Cool Team
We are sorry to hear of this experience
We see that we actioned the cancellation from our end and this was not processed by the Fibre line provider, something we take very seriously and apologize for. one of our orders supervisors will be in touch to discuss the way forward. we have also brought this up with our account manager
if you are still having issues with our service please email complaints @ cool ideas . co .za and a manager will be in touch
The Cool Team