Cool Ideas have no idea at all

I have been without internet connectivity for four days due to a fault on the line. The internal processes at Cool Ideas do nothing to rectify the problem - I get the same scripted response each time. They have no management on site in the call center to escalate issues to over the weekend. When I first get told that the fault will be fixed in 24 - 72 hours and when this is not done, they put in that it’s 72 working hours! What am I to do? Working from home, with kids who need the internet to help study for exams!!! I am absolutely furious! I have made this abundantly clear to the call centre and I have had no response from management or anyone with a little initiative to deviate from the script!