SE
Sabrina E
1 reviews | Active since Dec 2017
02 Nov 2021, 15:34
Cool ideas has the worst service
The worst experience ever! I have been waiting for days for them to ship my router, all the agents dont know what they doing. It takes 10 different agents to try and solve my problem but still nothing is done! I regret taking out a 12 month contract with this useless ISP!! They dont understand i need my wifi to work. They want to get me fired!! I dont have the words to describe my disappointment! The coolest service provider that is a big joke. They have the worst service. Stay away from Cool ideas!!
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Cool Ideas Service Provider's replyOfficial
02 Nov 2021, 15:57Good day Sabrina E,
Thank you for your feedback. Please accept our deepest apologies for your experience, as well as the inconvenience caused.
Please note that we cannot configure routers until the fibre provider has enabled the service on their end. That helps us ensure that the device will be plug-and-play when you receive it.
Vumatel activated your line on Saturday, 30 Oct 2021. We then configured (set up) your router but could not dispatch it sooner due to our courier company not operating during weekends and public holidays. However, someone from our team will personally deliver your router this afternoon.
Please bear with us a little longer. Thank you for choosing Cool Ideas as your ISP.
Kind Regards,
Cool Ideas
Thank you for your feedback. Please accept our deepest apologies for your experience, as well as the inconvenience caused.
Please note that we cannot configure routers until the fibre provider has enabled the service on their end. That helps us ensure that the device will be plug-and-play when you receive it.
Vumatel activated your line on Saturday, 30 Oct 2021. We then configured (set up) your router but could not dispatch it sooner due to our courier company not operating during weekends and public holidays. However, someone from our team will personally deliver your router this afternoon.
Please bear with us a little longer. Thank you for choosing Cool Ideas as your ISP.
Kind Regards,
Cool Ideas
Cool Ideas Service Provider's reply02 Nov 2021, 15:57
Official
Good day Sabrina E,
Thank you for your feedback. Please accept our deepest apologies for your experience, as well as the inconvenience caused.
Please note that we cannot configure routers until the fibre provider has enabled the service on their end. That helps us ensure that the device will be plug-and-play when you receive it.
Vumatel activated your line on Saturday, 30 Oct 2021. We then configured (set up) your router but could not dispatch it sooner due to our courier company not operating during weekends and public holidays. However, someone from our team will personally deliver your router this afternoon.
Please bear with us a little longer. Thank you for choosing Cool Ideas as your ISP.
Kind Regards,
Cool Ideas
Thank you for your feedback. Please accept our deepest apologies for your experience, as well as the inconvenience caused.
Please note that we cannot configure routers until the fibre provider has enabled the service on their end. That helps us ensure that the device will be plug-and-play when you receive it.
Vumatel activated your line on Saturday, 30 Oct 2021. We then configured (set up) your router but could not dispatch it sooner due to our courier company not operating during weekends and public holidays. However, someone from our team will personally deliver your router this afternoon.
Please bear with us a little longer. Thank you for choosing Cool Ideas as your ISP.
Kind Regards,
Cool Ideas