Cool Ideas has the right idea :)

Cool Ideas is indeed the embodiment of their name. I switched from an awful service provider that gave me nothing but issues and additional charges on my bill even though they were running a promotion. So needless to say I was a true nightmare client based on how I had been treated previously. From the moment I decided to make the move the Cool Ideas team followed up with me and held my hand through the process. I decided to switch at a really busy time for me so their initial contact email was missed, but that didn't stop them from following up an additional 3 times. When the time for my migration came nearer I called them to confirm everything was in order and they were ready to migrate me, they double checked everything and told me the next steps clearly. Needless to say when my fibre from nightmare provider was cut on Sunday - I had a miserable 8 year old who just wanted to play Fortnite and an anxious mom who has to work from home. Cool Ideas received numerous calls from me and they were patient and attentive each time even though they couldn't really help as my nightmare provider had "not followed up" to check that I was actually released from their clutches. After 2 and a half hours of speaking to miserable agents who just kept transferring me from pillar to post it was eventually sorted and I was FREE! I received notification immediately that my order was placed on the Tuesday and that delivery would take place with 24 - 48 hours which meant another dreaded 3 days with a miserable 8 year old. Much to our surprise on Wednesday morning, we had a delivery from Cool Ideas much to my relief and the 8 year olds joy, we called Cool Ideas and they patiently took us through the set up and got us started. In the blink of an eye we were connected. I wish I could name every person I spoke to but I was a true Nervous Nellie and spoke to a ton of guys from support to Technical and even Accounts. Thank you so much for restoring my faith in Customer Service from ISPs, you guys are truly great at what you do. I know things won't always be rosy but the manner that you handled this anxiety riddled transition puts my heart at ease. Thank you wonderful humans :)