1 reviews | Active since Jan 2019
COOL IDEAS FRUSTRATION
my experience with changing ISP's was terrible.what should have been a seamless pleasurable experience turned out to be a nightmare .after being disconnected by my previuos isp acxess i was off ...no internet for 4 days...and COOLIDEAS just says it shows on their system that im still with the old isp ,therefore they cannot place an order with OPENSERVE, after 4 days and many phone calls i got them to phone OPENSERVE AND ASK THEM if im still connected to acxess they were advised to enter my address on the system, i was contacted by openserve and set up an online appointment and openserve was quick to show up at my house. after checking the fibre and the equipment they said everything is fine and said COOLIDEAS must just connect me and left. now this is where things really went haywire , COOLIDEAS just kept saying their system shows that its not ready for connection ,openserve hasnt okayed it, 3 whole days back and forth. I had to contact openserve the get a letter stating that my fibre system is ready for connection before they finally connected me, a Terrible experience... througout their staff was polite and tried to help but COOLIDEAS system doesn't talk to AXCESS and OPENSERVE's SYSTEMS they way it should and THERE LIES THE PROBLEM
Thank you for reaching out to us and sharing your experience. We genuinely apologise for any inconvenience you've faced during the ISP migration process.
Your feedback is incredibly important to us, and we've already taken steps to address the issue. We've escalated your case to our Connect Manager, who is now working closely with Openserve's team to investigate why their system was blocking us from placing a new order, despite your previous ISP releasing your line.
Please know that your feedback plays a crucial role in helping us identify areas for improvement and ensuring a smoother experience for all our customers.
Should you need any further assistance or have any concerns, please don't hesitate to get in touch with us. Once again, we apologise for any delay or inconvenience you may have experienced.
Thank you for choosing Cool Ideas, and we appreciate your patience and understanding.
Warm Regards,
Cool Ideas
Thank you for reaching out to us and sharing your experience. We genuinely apologise for any inconvenience you've faced during the ISP migration process.
Your feedback is incredibly important to us, and we've already taken steps to address the issue. We've escalated your case to our Connect Manager, who is now working closely with Openserve's team to investigate why their system was blocking us from placing a new order, despite your previous ISP releasing your line.
Please know that your feedback plays a crucial role in helping us identify areas for improvement and ensuring a smoother experience for all our customers.
Should you need any further assistance or have any concerns, please don't hesitate to get in touch with us. Once again, we apologise for any delay or inconvenience you may have experienced.
Thank you for choosing Cool Ideas, and we appreciate your patience and understanding.
Warm Regards,
Cool Ideas