CL
Cobus L
1 reviews | Active since Mar 2010
02 Jan 2025, 21:12
Cool Ideas / Frogfoot
1 January 2025 has been a watershed date. My initial positivity towards Cool Ideas (for the past few years) has waned as their contracted fibre service provider, Frogfoot, has left them with many irate customers as Frogfoot is unable to ensure customer connectivity. I pay Cool Ideas to ensure a stable fibre connection but since yesterday they have been unable to provide this service. Many “excuse” have been sent to me. I urge the CEO of Cool Ideas to step up and ensure (demand) that Frogfoot is made accountable for the dismal service many customers have experienced since yesterday. And to ensure the service I pay for is honoured by means of a stable fibre connection.
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Cool Ideas Service Provider's replyOfficial
06 Jan 2025, 16:02Hi Cobus, Thank you for taking the time to share your feedback. We sincerely apologise for the frustration and inconvenience caused by the recent Frogfoot outage. We understand how disruptive this experience has been, especially given the reliability you’ve come to expect from us over the years. We’re glad our Support Manager was able to assist you directly, and that the outage affecting your area has since been resolved. While the infrastructure challenges were beyond our direct control, we remain committed to holding our partners accountable and advocating for the level of service our customers deserve. Thank you for your patience and for allowing us the opportunity to address this issue. Please don’t hesitate to reach out if you encounter any further problems—we’re here to help. Best Regards, The Cool Ideas Team
Cool Ideas Service Provider's reply06 Jan 2025, 16:02
Official
Hi Cobus, Thank you for taking the time to share your feedback. We sincerely apologise for the frustration and inconvenience caused by the recent Frogfoot outage. We understand how disruptive this experience has been, especially given the reliability you’ve come to expect from us over the years. We’re glad our Support Manager was able to assist you directly, and that the outage affecting your area has since been resolved. While the infrastructure challenges were beyond our direct control, we remain committed to holding our partners accountable and advocating for the level of service our customers deserve. Thank you for your patience and for allowing us the opportunity to address this issue. Please don’t hesitate to reach out if you encounter any further problems—we’re here to help. Best Regards, The Cool Ideas Team