SN
Sarshen N
1 reviews | Active since Feb 2016
17 Feb 2021, 16:33
Cool Ideas Fibre line down
Fibre line has been down for 2 days and there is no urgency from cool ideas to fix it. If you stay in a Balwin complex don't use cool ideas.
Helpful (0)
Replies (1)0
Replies (1)
Cool Ideas Service Provider's replyOfficial
18 Feb 2021, 13:45Good day Sarshen
apologies for the frustration experienced
we believe there was an outage within your complex from the Balwin fibre side and once it was restored your line did not come back up, we had this logged with them and followed up multiple times. we believe someone has tried to get in touch with you to troubleshoot further.
please look out for a call from a team leader to discuss further
The Cool Team
apologies for the frustration experienced
we believe there was an outage within your complex from the Balwin fibre side and once it was restored your line did not come back up, we had this logged with them and followed up multiple times. we believe someone has tried to get in touch with you to troubleshoot further.
please look out for a call from a team leader to discuss further
The Cool Team
Cool Ideas Service Provider's reply18 Feb 2021, 13:45
Official
Good day Sarshen
apologies for the frustration experienced
we believe there was an outage within your complex from the Balwin fibre side and once it was restored your line did not come back up, we had this logged with them and followed up multiple times. we believe someone has tried to get in touch with you to troubleshoot further.
please look out for a call from a team leader to discuss further
The Cool Team
apologies for the frustration experienced
we believe there was an outage within your complex from the Balwin fibre side and once it was restored your line did not come back up, we had this logged with them and followed up multiple times. we believe someone has tried to get in touch with you to troubleshoot further.
please look out for a call from a team leader to discuss further
The Cool Team