Cool ideas Fibre company is a ****.

Regarding the following reference numbers.

COOL-*** COOL-*** COOL-*** COOL-*** COOL-*** COOL-*** COOL-*** COOL-*** All these tickets raised since September 2019 and I’m still not connected. Now they send me this...

“Please be advised that there is a 2-3 week waiting period for the installing and configuration of the line, please note that this is just an estimated turnaround time and it could happen much quicker. If you would like to follow upon your connection request, please reply to this mail so we could assist you further.

NB!! Please note that the OpenServe’s freeze period will commence on Friday 13th of December 2019 till Monday 13th of January 2020

Please note that any orders submitted to OpenServe after Sunday the 1st of December 2019 will possibly roll over on the installation schedule to January 2020 as the physical installations will end on Friday 20th of December 2019.”

And a manager has still not contacted me... I’ve asked 5 times... I’ve called in 8 times. Still no help. I am very unhappy with this company. Extremely unhappy an I’m not even connected yet.