1 reviews | Active since Mar 2009
Cool ideas...
They used to be good but they are absolutely terrible now. Please do yourself a favour and avoid these guys at all costs.
I placed order over 3 weeks ago, I just moved house to a location that has an installation. I told cool ideas its essential that my internet is on by Monday 22 August at the latest. They assured me that it will be. It is now Wednesday and I still don't have internet. Yesterday I got an email from someone else to come do the installation that I already have. So it's clear they have no idea what they're doing.
I have asked now on MULTIPLE occasions for a manager's contact details.
I have asked on MULTIPLE occasions that somebody pick up the phone and call but I keep getting fed the same excuse of "We're waiting for feedback from Vumatel".
To reiterate, avoid cool ideas if you don't want constant frustration.
Thank you for your feedback, and apologies for any inconvenience caused.
Our Connect Team is communicating with the Vumatel Service Delivery Manager to have your fibre box fixed as soon as possible. Vumatel is treating this as a high priority.
Thank you for your patience.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback, and apologies for any inconvenience caused.
Our Connect Team is communicating with the Vumatel Service Delivery Manager to have your fibre box fixed as soon as possible. Vumatel is treating this as a high priority.
Thank you for your patience.
Kind Regards,
Cool Ideas
*** | ***
Cool Ideas will not take your complaint seriously. It's a nightmare of a company to deal with.
Cool Ideas will not take your complaint seriously. It's a nightmare of a company to deal with.