Cool Ideas ******ing existing customers

As a existing customer of Coolideas having been loyal and referring multiple people. after 4 years I needed to move premises. i submit a request via the customer portal to move my FTTH services. both the current premises and new premises are with Openserve and have existing termination points, thus only needs a port configuration at the new premises, Their process and business model to ensure existing customers sign themselves in for at least 12 months is to have you cancel your services with them and sign up as a new customer, thus having to either sign a 12 month agreement to get the R2700 "line installation fee" waived or pay R999 for the "line installation" if you want to stay month to month. even after a lengthy explanation of why I disagree with this as there is an existing line and termination point and it would only be a 5 min port configuration I was told by their junior and senior customer service agents that "this is the process" I find this hard to believe that they cannot migrate my service instead of running a cancellation and having to sign up as a new customer. this is clearly a way of locking in customers to secure their revenue which i find highly ********* and acting in bad faith. This is an easy way to ensure once you are signed up they can give you the worst possible service and you cannot leave or have to pay R2700 fee for cancelling.