Hellopeter
Share Your Experience
GS
Gary S

1 reviews | Active since Mar 2009

02 Aug 2024, 13:12

Cool Ideas - Drops the Ball Again!

Once again Cool Ideas lets a loyal customer down. Fiber down since 31st July @ 13h18. Ticket logged - ***5. ISP responds with Vumatel doing maintenance - 48 hours later, no response from Cool Ideas, no follow up with Vumatel. No ETA, just silence.

0
Replies (3)
Cool Ideas Service Provider
Cool Ideas Service Provider's reply02 Aug 2024, 13:58
Official
Dear Gary,  Thank you for reaching out. We sincerely apologise for any inconvenience you may have encountered due to this maintenance event.  Rest assured, your ticket is assigned to our Escalations Team who are liaising with Vumatel's Service Delivery Manager to have technicians troubleshoot your isolated line fault. Our team will contact you with updates sometime today.  Your patience and understanding thus far are greatly appreciated. Please bear with us a little longer while we work to restore your connection.  Warm Regards, Cool Ideas 
GS
Gary S's update02 Aug 2024, 14:06
Reviewer Update
I really don't want updates... I want a working fiber connection that I pay for!

Cool Ideas Service Provider
Cool Ideas Service Provider's reply02 Aug 2024, 14:33
Official
Hi Gary,

We understand and we're doing our best to restore your connection. Thank you for your patience.

Warm Regards,
Cool Ideas