sB
shane B

1 reviews | Active since Aug 2016

24 Sept 2025, 07:51

Cool Ideas, don't care. No internet.

Terrible attitude and just **** service. Our internet has been intermittent this whole month and now we have no internet at all. Called cool ideas and told its Evotel, even got email from cool ideas that says outage from 1 September and client will experience on and off internet with no Eta on when the problem will be fixed. We paying for a service and not getting it. Be careful with this company that actually doesn't care.

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Replies (1)
Cool Ideas Service Provider
Cool Ideas Service Provider's reply25 Sept 2025, 10:52
Official
Good day Shane, 
Thank you for your feedback, and apologies for any inconvenience you may have encountered.  We see that our Support Team contacted you this morning and we are pleased that the issue has since been resolved.  We understand how frustrating service interruptions can be and appreciate your patience while the matter was being attended to.  Kind Regards, The Cool Ideas Team