Cool ideas does not seem to value loyal customera

Such a poor experience with their internet installs department. I app**** to have my new residence activate and it’s been almost 1.5weeks now and it’s just a back and forth. They ask me for pictures of the existing fiber which I sent and then they ask for the exact same pictures a week later… I just want my existing fiber line activated. This is affecting my work and my studies…I have to constantly ask for updates. They are asking for new information all the time instead of just getting what they need all at once and processing it. I am lost for words how they can treat a customer of 4 years so poorly…