Cool ideas does not know about customer care.

 Dear Fiona,  Thank you for sharing your feedback with us. We sincerely apologise for any inconvenience caused by the current unplanned MTN outage affecting your area.  We understand how frustrating it is to abruptly be disconnected without prior notice, especially since many of us rely on stable internet connections for work, school, etc. It's important to note that these unplanned outages are out of our control, including MTN, as they could be due to several factors such as vandalism, infrastructure weather damage, and many others.  We're thrilled to see that MTN resolved the outage earlier this morning. Please feel free to contact us should you require assistance again in future. We value your patience and understanding during this time.  Warm Regards, Cool Ideas