BC
B C
1 reviews | Active since Nov 2024
01 Nov 2024, 07:03
Cool ideas: Deplorable
If zero stars was an option, that’s what they’ll get. If you sign up with them expect the following: -Deplorable “service” after multiple requests for assistance -Ongoing issues for over a year without resolution -No consideration for the fact that a paid-for service should be delivered as per standards advertised -Zero follow-through (I am still waiting on a replacement router because the one they sent me in 2023 May was defective)
In short: Pathetic company. No service standards. An absolute waste of time and money.
Bottom line: Don’t waste your time signing up with them. You’re guaranteed to be frustrated, disappointed and pulling out your hair.
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Cool Ideas Service Provider's replyOfficial
01 Nov 2024, 10:19Hello B C, We’re very sorry to hear about your experience. This is certainly not the standard of service we aim to provide, and we’d like to investigate what happened to help resolve these issues as quickly as possible. Unfortunately, we weren’t able to locate your profile with the information provided here. If you could share one of your #COOL ticket reference numbers with us, we’ll be able to look into your case and ensure that any unresolved matters are addressed promptly. We value your feedback and appreciate the opportunity to make things right. Kind Regards, Cool Ideas Support Team
Cool Ideas Service Provider's reply01 Nov 2024, 10:19
Official
Hello B C, We’re very sorry to hear about your experience. This is certainly not the standard of service we aim to provide, and we’d like to investigate what happened to help resolve these issues as quickly as possible. Unfortunately, we weren’t able to locate your profile with the information provided here. If you could share one of your #COOL ticket reference numbers with us, we’ll be able to look into your case and ensure that any unresolved matters are addressed promptly. We value your feedback and appreciate the opportunity to make things right. Kind Regards, Cool Ideas Support Team