Cool Ideas Customer Service Feedback

I'm so disappointed in the service. I'm paying for a service I'm not getting. I've had numourouse issues with internet speeds and getting the issues resolved is such a hassle. It feels like you the customer is responsible for solving the problems. You agree on the actions required and nothings happens, it's up to the customer to call back and follow-up. Once that happens the process reset itself starting from scratch and the customer get cought up in this cycle to an extend where you never know if you going to have internet or not. I'm so dependant on the internet for work and I personally have lost money in the process already.