Cool Ideas couldn't care less about there customers.

This has honestly been one of the most stressful and ridiculous customer support experience I have ever had.

I left a Google review already and got a bull**** response advising I have been contacted several times. What a lie.. I have sent 3 mails with no response and still am yet to receive a response to that. I received one phone call yesterday which unfortunately the support agent called as I was going into a meeting so I asked if they can call me back and they advised they will before 5, I never received that call and I have still not heard a thing from Cool Ideas. Crazy.. To receive that one call it took 3 mails and a Google review..

We have had about a day and a half with or working internet this month and are still expected to pay the full invoice. In every case before this I have just sucked it up and payed the invoice but I am sick and tired of this. Oh sorry.. their service works on a "best effort basis", this is just another episode of the customer getting the short end of the stick with massive inconveniences caused and 0 responsibility taken from Cool Ideas. It's always Frog Foots fault but what you fail to realise is that we pay you for the service! You are the customer support team.. And the extent of the customer support that you will receive is oh we really are sorry for the inconvenience but this was Frogfoot. Unacceptable that we have to incur the costs for this whilst stilling paying a service in full that we never received.

I will pay the invoice even though we really shouldn't. After which I will be cancelling all accounts related to Cool Ideas for any employee working from home plus myself. After roughly 8 years of supporting them and being treated like this it's finally time to move on and find an ISP that actually values there customer base.