Cool Ideas but not Cool Support

I do understand that Cool Ideas is only a middle man for service providers. When there are no problems with the service providers then Cool Ideas are fantastic and I would really suggest them. Prices are good and competitive.

But goodness if your internet goes down then good luck for it to be resolved. I've been out of internet for more than 72 hours and the support that I get from Cool Ideas is 1 generic email per day. They also don't rwply to emails and when you do call them they simply create a new ticket and the fantastic 72 hours starts all over again.

I usually don't mind if it is a single occurance. Ican really understand that. But it is happening now for the third time in 3 months. Oh and if your internet goes down over a weekend it does not count as part of the 72 hours.

Cool Ideas really needs to get a grip on the interface between the end customer and their service providers. The frustration of being ignored will let you move to another middle man that cares.