Cool Ideas bul**** us to pay for service not received, and in the process have no internet in the month paid for!

The installation was done on the 14 January 2021. the Router delivered and connected on the 19 January, but no internet service and no data as per the package subscribed. On the 1st February 2021 the service was activated by a Cool Ideas Technician and we paid the R869 for the service to be rendered for the month of February. In the second week of February our service was summarily suspended because we were not prepared to pay for not having internet access and service from the 19 January 2021. This is bully tactics which is not acceptable. We are therefore not getting internet access and data for the month of February although we paid for it, for an outstanding amount of R360 to be resolved between Metro Fibre and Cool Ideas, not acceptable. Get your act together!!.