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Jaco J

1 reviews | Active since Sept 2013

05 Mar 2024, 09:58

COOL IDEAS - BEYOND USELESS

Cool Ideas has LITERALLY been harassing me for months on end now.

I had a subscription with them, but the service was beyond atrocious. I hardly ever had an internet connection and no matter how many times I complained the issue was not resolved.

On 3 December I cancelled my subscription. December was fully paid.

Cool Ideas then invoiced me for JANUARY. And ever since I have had COUNTLESS phone calls and e-mails demanding money and threatening me with the credit bureau.

I have asked to speak to management - NO FEEDBACK.

I HAVE NEVER HAD SUCH A SHOCKING EXPERIENCE WITH ANY SERVICE PROVIDER.

STAY FAAAAAAR AWAY FROM THEM!!!!!!

0
Replies (4)
Cool Ideas Service Provider
Cool Ideas Service Provider's reply05 Mar 2024, 19:23
Official
Good day Jaco,

Thank you for reaching out to us, and we apologize for any inconvenience you may have experienced.

We understand that there might have been difficulties in our attempts to contact you regarding your outstanding invoices. To ensure a swift resolution, we kindly request that you respond to your ticket with a convenient time for us to reach out to you again in order to settle this matter.

We value your prompt attention to this matter and look forward to resolving this issue with you at your earliest convenience.

Should you have any questions or need further assistance, please feel free to contact our Billing Team via email at *** or by phone at ***.

We appreciate your cooperation and understanding in this matter.

Kind Regards,Cool Ideas Billing Team
Email: ***
Phone: ***
JJ
Jaco J's update05 Mar 2024, 20:43
Reviewer Update
I have spoken to at least 10 of your consultants with ABSOLUTELY NO results. I have rep**** to NUMEROUS emails and tickets. NOTHING!! No matter how many times I emphasize that I WILL NOT PAY an invoice issued a month after I cancelled the service, they keep harassing me for money.

I am at the point where I will take legal action and make this a public spectacle.
Cool Ideas Service Provider
Cool Ideas Service Provider's reply07 Mar 2024, 11:27
Official
Good day Jaco,

Please note that our Billing team leader is currently working on your case and they've already contacted you to address your concerns. The team will continue assisting on your ticket.

Kind Regards,
Cool Ideas Billing Team 
JJ
Jaco J's update07 Mar 2024, 16:02
Reviewer Update
This is a blatant lie!! I spoke to a consultant which clearly did nothing about the situation as I just received a notice that I have been reported to the credit bureau!!! You will be receiving correspondence from my lawyer in due course.

Disgraceful!!