COOL IDEAS BAS SERVICE AND NO RESPONCE FORM THEIR COMPLAINTS DEPARMENT.

On the 28-11-2022 on Cool Ideas customer portal there was an advert for black Friday special. The rates were half the normal rates. When I app**** to get my line upgraded from 100/100 to 500/500 Tiffany Fuller advised me that the special was for new installation, reconnection and migrations only. On the advert on the portal it did not say that it was for new installations, reconnections and migrations only. I sent her a screen shot the advert and all she said was there was nothing that she could do.

When I asked to speak to the CEO she told me that i could not speak to him but I mast send my complaint to complaints@coolideas and the senior management read them. Well have you heard from ANYBODY because I not received an response despite sending another complaint.

When I phoned I was told that somebody would respond, well I am still waiting for that somebody to respond.

So all you loyal Cool Ideas clients you are now funding the new accounts at half the price you are paying. This is how they treat their loyal clients.

Check your speed because when I check mine instead of getting 100/00 I was getting 100/5. This problem has been resolved. It is amazing when you phone to give good reviews then the CEO is only to willing to take your call but when you have a complaint he hides in his ivory tower.