MG
Maurizio G
1 reviews | Active since Aug 2025
15 Aug 2025, 10:36
Cool Ideas bad service received.
Paid monthly fees for July on the 7/08/2025, internet line cut off on the 11/08/25. On the 12th July Cool Ideas asked for an additional payment, no explanation whatsoever.
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Cool Ideas Service Provider's replyOfficial
18 Aug 2025, 09:56Good day Maurizio,
Thank you for your feedback, and apologies for any inconvenience you may have encountered. Our team has been in touch to explain the reason for the disconnection and is currently assisting with having your line restored as soon as possible. We will keep you updated until this has been resolved. We appreciate your patience while we work with Vumatel to get this resolved, and thank you for choosing Cool Ideas. Kind Regards, The Cool Ideas Team
Thank you for your feedback, and apologies for any inconvenience you may have encountered. Our team has been in touch to explain the reason for the disconnection and is currently assisting with having your line restored as soon as possible. We will keep you updated until this has been resolved. We appreciate your patience while we work with Vumatel to get this resolved, and thank you for choosing Cool Ideas. Kind Regards, The Cool Ideas Team
Cool Ideas Service Provider's reply18 Aug 2025, 09:56
Official
Good day Maurizio,
Thank you for your feedback, and apologies for any inconvenience you may have encountered. Our team has been in touch to explain the reason for the disconnection and is currently assisting with having your line restored as soon as possible. We will keep you updated until this has been resolved. We appreciate your patience while we work with Vumatel to get this resolved, and thank you for choosing Cool Ideas. Kind Regards, The Cool Ideas Team
Thank you for your feedback, and apologies for any inconvenience you may have encountered. Our team has been in touch to explain the reason for the disconnection and is currently assisting with having your line restored as soon as possible. We will keep you updated until this has been resolved. We appreciate your patience while we work with Vumatel to get this resolved, and thank you for choosing Cool Ideas. Kind Regards, The Cool Ideas Team