LM
Lehlohonolo M
1 reviews | Active since Aug 2021
24 Jul 2023, 17:25
Cool Ideas bad service and they don't care
My line has been down for 4 days now. Not a single call back has been provided to me after I asked to speak to a manager since Friday. Not a even technician has called or came to my house. All they keep saying is "we have escalated and awaiting feedback". Everyone says they will take ownership of my query and will call me back but I'm still waiting. I've spent almost 4hours on the line on hold with cool ideas and still no one knows why my line is down. Service is so bad it's
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Cool Ideas Service Provider's replyOfficial
25 Jul 2023, 11:42Good day Lehlohonolo M,
Thank you for your feedback, and apologies for any inconvenience caused by your isolated line fault.
Please note that the team had to log your fault with Linteg as the line was down on their end. Several agents and team leaders tried calling the account holder to no avail, and they confirmed that it was due to poor reception during load shedding.
The ticket was escalated to Linteg's management, and they've found a workaround in the meantime. The teams will contact you when further troubleshooting is required.
Thank you for your patience. Please let us know if you require further assistance.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback, and apologies for any inconvenience caused by your isolated line fault.
Please note that the team had to log your fault with Linteg as the line was down on their end. Several agents and team leaders tried calling the account holder to no avail, and they confirmed that it was due to poor reception during load shedding.
The ticket was escalated to Linteg's management, and they've found a workaround in the meantime. The teams will contact you when further troubleshooting is required.
Thank you for your patience. Please let us know if you require further assistance.
Kind Regards,
Cool Ideas
*** | ***
Cool Ideas Service Provider's reply25 Jul 2023, 11:42
Official
Good day Lehlohonolo M,
Thank you for your feedback, and apologies for any inconvenience caused by your isolated line fault.
Please note that the team had to log your fault with Linteg as the line was down on their end. Several agents and team leaders tried calling the account holder to no avail, and they confirmed that it was due to poor reception during load shedding.
The ticket was escalated to Linteg's management, and they've found a workaround in the meantime. The teams will contact you when further troubleshooting is required.
Thank you for your patience. Please let us know if you require further assistance.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback, and apologies for any inconvenience caused by your isolated line fault.
Please note that the team had to log your fault with Linteg as the line was down on their end. Several agents and team leaders tried calling the account holder to no avail, and they confirmed that it was due to poor reception during load shedding.
The ticket was escalated to Linteg's management, and they've found a workaround in the meantime. The teams will contact you when further troubleshooting is required.
Thank you for your patience. Please let us know if you require further assistance.
Kind Regards,
Cool Ideas
*** | ***