Cool Ideas - bad service

Poor service. I didn't have fibre for over 2 weeks and was forced to pay the full month's fee. Agents stopped responding to my tickets. Eventually a manager sorted out the issue within a day. I wasn't given a refund. I tried to cancel and on the 2nd of October and was told that because the month started that it will only be canceled at the end of November. Which is another months payment. An agent calls to find out why I'm canceling and was condescending on the phone and took no responsibility. The agent even claims to be number 1 in the country yet has a 2.5 star average on Google reviews. Not interested. The agent told me I'll experience similar things with other companies. I was quiet after I told them my concerns, eventually I cut the call because I'm so done with the rude attitude.