1 reviews | Active since Nov 2018
Cool Ideas - BAD REVIEW
Morning
My ISP is Cool Ideas through Zoom.
I am terribly unsatisfied with them and just thought you should know about this and am cancelling my services with them. See below emails I sent to them:
------------------- 07/04/2026 @ 11h22
Morning,
Hope you are well.
Please explain this amount that we need to pay as I know we paid R429.00 for March but had no Internet for the whole month. Now we must pay this amount. I feel the correct amount due by us should be R579.00 (April) less R429.00 (March no Internet) = R150.00 due to pay now.
Please explain. ------------------ 08/04/2026 @ 12h34
Good day
Nowe my services are suspended!! Not even an explanation I really feel this is unfair for me to sit a month without internet but still must pay this amount requested by you.
Trust me I will not leave this here.!!!! ------------------- 10/04/2026 @ 7h51
Morning,
I have been asking and asking for an explanation. I can see my emails gets read but no explanation. My services are suspended and I truly feel this is not on. Please cancel my services with Cool Ideas immediately!
I will contact Zoom to notify them of this incident that I must pay and sit without internet and then pay again!!! -------------------- 10/04/2026 @ 09h20
Again, you only read but no feedback.
For any queries please contact our Account department on *** (Haha no assistance)
Thank you for taking the time to share your feedback.
We acknowledge the frustration caused by the suspension and sincerely apologise for the inconvenience this may have had on your connectivity and overall experience.
Please note that non-payment suspensions are automated and app**** consistently across all accounts when invoices remain unpaid. To prevent further interruptions while your credit request is under review, we recommend settling any outstanding invoices. Should the credit request be approved, the necessary adjustments will be app**** to your account accordingly.
Our credit request team will be in contact with you to provide further feedback. We truly appreciate your patience and understanding while this matter is being attended to, and we remain committed to resolving it as quickly as possible for you.
Kind Regards,
The Cool Ideas Team
Thank you for taking the time to share your feedback.
We acknowledge the frustration caused by the suspension and sincerely apologise for the inconvenience this may have had on your connectivity and overall experience.
Please note that non-payment suspensions are automated and app**** consistently across all accounts when invoices remain unpaid. To prevent further interruptions while your credit request is under review, we recommend settling any outstanding invoices. Should the credit request be approved, the necessary adjustments will be app**** to your account accordingly.
Our credit request team will be in contact with you to provide further feedback. We truly appreciate your patience and understanding while this matter is being attended to, and we remain committed to resolving it as quickly as possible for you.
Kind Regards,
The Cool Ideas Team