Cool Ideas = Bad Idea

I have been with Cool Ideas for many years now. I have not had many issues however my internet has been put for almost 3 days. I work from home and if I have no internet it costs me money to use alternative solutions which are extremely expensive in addition to the amount I pay for my Fibre. I have logged tickets with Cool Ideas, I have called and followed up even gone to the extent of contacting Vuma myself. Yesterday a Vuma contractor was attending to a home 5 doors away in the same street when I asked to please check my connection and showed my ticket that had been logged I was told I am not on the list and cannot be helped. After numerous calls to Cool Ideas and explaining the urgency to have my WiFi restored I am only met with apologies and what seems to be the blame game to Vuma. I have now being told that the wrong address was recorded and that is why I was not attended to. It has been the most unhelpful experience and I am deeply disappointed by the service, let alone that the lack of service delivery has costed me a few hundreds out of pocket. 72 is a ridiculous turn around time considering we have to make alternate plans in those 72 hours. I have now done my research and I will be terminating my Cool Ideas line for another ISP which is almost 30% cheaper. Good by Cool Ideas, I suggest you work on your customer experience. It’s easy to blame Vuma but we pay our money to you and we expect answers from you, you are our service provider.