Cool Ideas 😡

Paid for WiFi – No Service & No Accountability

I am extremely frustrated with the level of service from Cool Ideas.

Payment for my WiFi was made at 07:26 this morning, yet I still have no internet access. I have called twice and the first time the agent said he could see payment on the system and was promised a callback, which never happened.

After following up again, and being on the phone almost half a hour I was told the issue is with Vumatel. However, I do not pay Vumatel — I pay Cool Ideas. It is unacceptable to pass the responsibility when my contract is with you. Managing your network providers is your responsibility, not mine.

I have now been left without internet for hours despite payment being made, with no proactive communication, no resolution and no accountability.

I expect: • Immediate restoration of my service • Clear communication and a timeline for resolution • Compensation/credit for the downtime, as I am paying for a service not being delivered

This level of service is unacceptable and needs urgent attention.