Cool Ideas - avoid - useless customer service.
I struggle to put into words the absolute incompetence I've had to deal with from Cool Ideas.
I've had to take over the internet account from my mother who passed away, apart from asking for proof of her death, support has done nothing to help apart from tell me I have to change the line into my name and it can only be done next year.
I have repeatedly asked who can I pay money to as the account for this month is about to be suspended and just been completely ignored, and lo and behold, internet gets cut off.
You honestly ****ing think I'm going to renew the line with your company when you're this incompetant. **** right off.
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Replies (3)
Cool Ideas Service Provider's replyOfficial
12 Nov 2021, 13:12Good day Stuart B,
Thank you for your feedback. We wish to extend our deepest condolences for your loss. Please accept our apologies for your negative experience with our team.
Your concerns were raised with our billing department. They have sent you an email with payment instructions. Please reply to that email with your proof of payment so that your line can be re-activated. Immediate payments are recommended for such cases.
Feel free to give us a call on *** if you have any questions or concerns.
Kind Regards,
Cool Ideas
Thank you for your feedback. We wish to extend our deepest condolences for your loss. Please accept our apologies for your negative experience with our team.
Your concerns were raised with our billing department. They have sent you an email with payment instructions. Please reply to that email with your proof of payment so that your line can be re-activated. Immediate payments are recommended for such cases.
Feel free to give us a call on *** if you have any questions or concerns.
Kind Regards,
Cool Ideas
Cool Ideas Service Provider's reply12 Nov 2021, 13:12
Official
Good day Stuart B,
Thank you for your feedback. We wish to extend our deepest condolences for your loss. Please accept our apologies for your negative experience with our team.
Your concerns were raised with our billing department. They have sent you an email with payment instructions. Please reply to that email with your proof of payment so that your line can be re-activated. Immediate payments are recommended for such cases.
Feel free to give us a call on *** if you have any questions or concerns.
Kind Regards,
Cool Ideas
Thank you for your feedback. We wish to extend our deepest condolences for your loss. Please accept our apologies for your negative experience with our team.
Your concerns were raised with our billing department. They have sent you an email with payment instructions. Please reply to that email with your proof of payment so that your line can be re-activated. Immediate payments are recommended for such cases.
Feel free to give us a call on *** if you have any questions or concerns.
Kind Regards,
Cool Ideas
's updateReviewer Update
12 Nov 2021, 14:05Yeah I see the email.
You forgot to include the amount that is owed, so I have no clue how much to pay, I just have an account that want an infinite amount of money. How professional is that?
Is R5 sufficient? How about R20?
These games you're playing are really wearing on my patience.
You forgot to include the amount that is owed, so I have no clue how much to pay, I just have an account that want an infinite amount of money. How professional is that?
Is R5 sufficient? How about R20?
These games you're playing are really wearing on my patience.
's update12 Nov 2021, 14:05
Reviewer Update
Yeah I see the email.
You forgot to include the amount that is owed, so I have no clue how much to pay, I just have an account that want an infinite amount of money. How professional is that?
Is R5 sufficient? How about R20?
These games you're playing are really wearing on my patience.
You forgot to include the amount that is owed, so I have no clue how much to pay, I just have an account that want an infinite amount of money. How professional is that?
Is R5 sufficient? How about R20?
These games you're playing are really wearing on my patience.
Cool Ideas Service Provider's replyOfficial
12 Nov 2021, 17:57Good day Stuart B,
Our Billing department have now shared all the required information with you. Feel free to reach out should you require further assistance.
Your patience and understanding are much appreciated.
Kind Regards,
Cool Ideas
Our Billing department have now shared all the required information with you. Feel free to reach out should you require further assistance.
Your patience and understanding are much appreciated.
Kind Regards,
Cool Ideas
Cool Ideas Service Provider's reply12 Nov 2021, 17:57
Official
Good day Stuart B,
Our Billing department have now shared all the required information with you. Feel free to reach out should you require further assistance.
Your patience and understanding are much appreciated.
Kind Regards,
Cool Ideas
Our Billing department have now shared all the required information with you. Feel free to reach out should you require further assistance.
Your patience and understanding are much appreciated.
Kind Regards,
Cool Ideas